Currently, we only accept bank transfers. All prices on this site are in Malaysia Ringgit (MYR).
For every order, please allow up to 15 working days (for production. Another 2-3 working days for shipping) within Malaysia and up 35 days for overseas destinations. We offer FREE delivery within Malaysia on all orders over RM150! For orders under RM150, our flat rate shipping within Malaysia is RM10. We also offer free meet-up delivery every Sunday night at Citymall Sabah.
ALL of our domestic orders are sent out via POSLAJU requiring SIGNATURE ON DELIVERY.
To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm. If no one is at your specified shipping address when delivery is attempted, POSLAJU will leave a card which will direct you to their main office for collection.
We would love to turn our products faster but please bear in mind that all of our products are handmade solely by hand and no machine is at presence. If you do have an order that you require faster than within our 15 days turn around period, get in touch with us at firstname.lastname@example.org or LINE/SKYPE us at JACQUEZEL and we will try our best to assist you.
We offer international shipping at a flat rate of US$35 per order. We ship internationally via POSLAJU for a fast and reliable service. We also ship via POSMALAYSIA upon request as it is more economical.
INTERNATIONAL Taxes payable at port of delivery
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Malaysia. We take every effort to ensure a quick and smooth delivery, but we are not responsible for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
Unless your purchase is faulty, we will not be able to accept an exchange or refund. If the item you have purchased is faulty, please email us at email@example.com. with photos of the fault and we will gladly issue you with an exchange of products with the same price or lower.